FAQ: Questions You May Be Wondering...

What Payments Do You Accept?

At checkout, you will be offered the choice of credit card, PayPal or Bank Deposit (EMT). If you choose bank payment, you will be provided with the email address to send payment to.

Payment is required prior to your order being started. An order placed but unpaid will not be started until payment is received.  


Do You Take Custom Orders?

Yes, I do! Based on order volume and availability I do take custom orders. I may not be able to accommodate all custom requests at all times in the year however. Please contact me at least one month before your special date for all custom requests. 

All custom orders must be invoiced and paid for prior to being started.  A conversation, inquiry or receipt of an invoice does not constitute a confirmed order. If you have discussed a custom request but not yet received your invoice, kindly reach out to us at hello@madelineann.com

What Is Your Turnaround Time?

I try to fulfill all orders in one week. At peak times of the year, this may be longer. If you are placing an order with a specific date in mind, please contact us by email or Facebook Messenger so that we can confirm feasibility AND please leave that special date in the notes at checkout. 


Do You Offer Local Pick-Up?

Yes. If you are in the Orangeville Ontario area you are welcome to pick up your order. 
When your order is ready for pick up, you will receive an email confirmation with the pick up address.

You may either confirm a pick-up window with us or ask to have your order placed on the porch for pick up.